• Background Investigations Operations Subject Matter Expert

    Job Location US-VA-Arlington
    Posted Date 1 month ago(5/21/2018 2:47 PM)
    Requisition ID
  • Overview

    Longboat HR Services is looking forBackground Investigations (BI) Operations Subject Matter Expert (SME)

    The Background Investigations (BI) Operations Subject Matter Expert (SME) is primarily responsible for understanding background investigation processes and techniques that determine employment suitability of persons who require access to sensitive and otherwise personally identifiable information or work with vulnerable populations (e.g. children, older adults, disabled individuals). The BI Operations SME will possess historical and institutional knowledge of statewide, national, and federal criminal record and sex offender registry, educational, financial, and medical/mental health background searches.


    Provides leadership and oversight by creating a collaborative, innovative and results-orientated environment. Responsible for understanding, analyzing, and providing expert technical assistance for background screenings within various state and local agencies. Possesses knowledge of state/local background check databases and processes as well as experience/knowledge of FBI background check databases and processes. Experience with background screening processes in child welfare, refugee resettlement, adult protective services, and/or other human service fields is a plus.


    Serves as organization-wide SME for background check policies and processes. Partners with Sr. Manager, Sr. Program Director, Senior Vice President of Federal Practice, and Corporate officers and staff on unprecedented and evolving issues related to background and drug screens. Implements new processes and program modifications as required. Develops and utilizes training materials and resources for local, state, and federal customers to use in implementing, improving and enhancing their background check processes.


    Provides lead expertise and thought leadership for providing subject matter expertise on background check processes and organizations to local, state, and federal customers. Collaborates with functional leaders to establish short- and long-term business objectives. Builds relationships and effective partnerships across varied functions with internal stakeholders, external suppliers, agencies, and colleagues to inform on program and influence change. Participates in cross-functional project working committees and leverages subject matter expertise to identify project risks related to background and drug screening program with the ability to identify mitigation and contingency plans.


    Monitors and manages program performance through specific reporting (i.e. volume, costs, time service). Develops and presents annual program review and analysis to Leadership team consisting of Senior Vice President and Executive staff. Analyzes reports and provides recommendations to create greater efficiencies for field and corporate organization hiring practices. Leads vendor relationships to meet contractual obligations, provide direction, and escalate as needed. Manages monthly forecast to Corporate Finance and provides input to annual budget recommendations.


    The BI Operations SME regularly performs these duties:


    Primary objectives of the BI Operations SME:

    1. Collaborates with other SMEs, as needed, to ensure that screening products and services comply with background screening law and regulation when delivered
    2. Ensure that screening products and services are provided within specified contractual time-frame requirements to meet client expectations and conform to industry standards
    3. Manages division team members to ensure compliant, accurate and timely product fulfillment
    4. Manages customer service activities to ensure ongoing client satisfaction
    5. Actively participates in strategic development for division
    6. Researches and recommends new sources and tools for increased efficiency and effectiveness of background information screening (websites, applications, sources of personal information)


    Network Through Industry Contacts, Association Memberships, Trade Groups and Employees:


    1. Locates and documents where to find ideal background information on candidates
    2. Communicates with managers and employees regularly to establish rapport, gauge morale, and source new background screening resources
    3. Creates contacts within industry4.
    4. Attends local professional meetings and membership development meetings


    This position requires:

    1. Master’s degree and 5-10 years of experience OR
    2. Bachelor’s degree and 10 to 15 years of relevant experience

    The successful incumbent will:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The BI Operations SME will:


    1. Be a self-motivated, independent worker with ability to handle multiple tasks and projects concurrently
    2. Have a professional demeanor
    3. Possess excellent organizational, scheduling and prioritization skills
    4. Maintain high level of confidentiality, ethics and integrity
    5. Have excellent writing and communication skills and the ability to communicate well with individuals from various backgrounds
    6. Possess excellent written and verbal communication skills
    7. Have the ability to effectively manage time
    8. Professionally and effectively interact with a variety of individuals
    9. Thrive in a fast-paced changing environment
    10. Possess excellent computer skills in a Microsoft Windows environment
    11. Possess excellent interpersonal and coaching skills
    12. Engage with various departments and foster a teamwork environment
    13. Possess skills in database management and record keeping
    14. Have the proven capability to identify and resolve problems in a timely manner
    15. Gather and analyze information skillfully
    16. Demonstrate resourcefulness and initiative in dealing with daily assumptions




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